A small St Albans team, in IT since 1999
Your outsourced technology department.
IT support, business phones and internet for small businesses in London and Hertfordshire. Use us for one, or all three.
- Microsoft Solutions Partner
- Zoho Authorised Partner
- Xelion Partner
- ESET Partner
- ConnectWise Partner
- EE
- O2
- Vodafone
What can we help with?
Most clients start with one thing. Just need IT support, just new phones, or just a better internet line? That's fine.
If you've outgrown one person doing it all but don't want to be a ticket number at a big firm, this is where we fit.
What a small team can do for a business of 5 to 25 people, and why it isn't the same as one person on call or a big service desk.
IT support
Day-to-day support for your computers, email and network, from people who know your setup.
- HelpdeskRing, email or Teams us. Most things fixed while you're on the phone.
- Microsoft 365 & CopilotUsers, email, SharePoint and licences looked after properly.
- Cloud & backupBackups we check, so you can get things back.
- Networks, servers & office movesThe hands-on jobs. We do the install ourselves.
Phones
Office phones and mobiles that follow your team around, set up by people who understand the network behind them.
- Office phonesXelion, Microsoft Teams or BT VoIP. Keep your numbers, ring on any device.
- Business mobilesEE, O2 and Vodafone, with shared data and multi-network SIMs.
- WhatsApp & one inboxWhatsApp, calls and messages in one place your whole team can see.
Internet
Business internet put in by IT people, so the line and your network work together instead of against each other.
- Full fibreFast, reliable broadband for most offices, checked against your postcode.
- Dedicated fibre linesYour own line, not shared, for busier offices.
- Backup where it mattersSo one fault doesn't stop the whole office working.
Professional services
The old phone lines switch off in January 2027.
It's not just the phones on your desk. Alarms, lift lines, door entry and card machines often use the same copper lines, and they stop working too. We check what you've got, move you across with your numbers kept, and run old and new side by side, so there's never a day without working phones.
Not ready to talk yet?
Get the free switch-off checklist by email: what to check, and when.
Thanks. Your email app should have opened with the request filled in. Press send and we'll email the checklist back.
One follow-up email at most. PrivacyUsing us for more than one?
You don't have to. But when the same team looks after your IT, phones and internet, there's one number to ring and nobody to pass the blame to. Phone and internet companies aren't usually IT people, and their changes can break your network. When we look after both ends, that doesn't happen.
| Patchwork of suppliers | With Plum Networks | |
|---|---|---|
| When the phones go down | ✕The phone company blames the broadband company, and back again. | ✓One ticket, one team, one fix. |
| Onboarding a new starter | ✕Three or four separate requests to different suppliers. | ✓One request. Computer, email, desk phone, mobile and logins ready for day one. |
| Monthly billing | ✕Five invoices, five payment dates, no view of total spend. | ✓One itemised bill, optional cost-centre breakdown. |
| The 2027 phone-line switch-off | ✕Your problem to sort out. | ✓We move you over in good time. You keep your numbers; training included. |
| Honest advice | ✕Every supplier pitches you more of their own products. | ✓One honest view across everything you use. |
Customers who've stayed for years.
The day Plum took over our IT and telephony was the day my Monday mornings stopped starting with a fire.
They switched all our phones over to the new system one weekend and we didn't lose a single call. Honestly didn't feel the change.
I've been through three IT companies over the years. Plum's the first lot I'd actually recommend to a mate. They treat the place like it's their own.
Thinking of switching? It's calmer than you'd think.
- We map out what you've got ourselves, with no need to lean on your old provider.
- We move your data, email and phone numbers across.
- Every device set up and ready to go.
- A short, friendly training session for your team.
- We stay on to iron out anything that comes up.
The questions we get first.
Do you replace our IT team or work alongside them?
Whichever suits you. If you don't have your own IT person, we become your IT department, the number everyone calls when something's not working. If you do, we work alongside them, adding extra hands and specialist knowledge (networks, phones, cloud) when it's needed.
What does pricing actually look like?
One inclusive monthly fee, based on how many users and servers we look after: £45 per user and £125 per server a month, minimum £250, on a 12-month contract paid monthly, plus VAT. That tells us how complex the job is and what level of support you'll need. Hardware, projects and antivirus licences are separate, and there are never per-ticket charges. We'd rather give you a real figure than a guide price, so it comes after a short look at your setup. How IT support is priced.
Are we locked into a long contract?
12 months to start, then rolling monthly, for everything we control directly. Onboarding you is real work up front, so we spread it over the first year instead of charging an onboarding fee. New equipment or rebuilding your Microsoft 365 is extra, and quoted before we start. A few things we buy in from the big networks (some internet lines, mobile service) run 24–36 months because they won't sell shorter terms; we'll always tell you when that applies.
Donna
Less supplier juggling.
Whether it's your IT, your phones, your internet or all three. If we're not the right fit, we'll tell you.
On site across St Albans · Watford · Luton · Hemel Hempstead · North West London · Central London · more areas
Harpenden · Welwyn Garden City · Hatfield · Hertford · Borehamwood · Edgware · Colindale · Hendon · Staples Corner · Barnet · Enfield